Refund policy
Our products are true to what is shown on the website and checked before dispach. We refund for damaged goods but not for change of mind.
Under Australian Consumer Law
Under the Fair Trading laws, you are entitled to a full refund including return postage costs if:
- The goods are faulty
- The item is wrongly described
- The goods are vastly different from the sample shown on the website.
BUT
A business can refuse to give you a free repair, replacement, or refund if you simply changed your mind.
When do the faulty items need to be returned by?
- For genuine product issues, faults etc, you will need to contact us at info@lotusmagic.com and we will guide you on how to return the product/s that need to be returned. This must be done within the statutory 14 days as per Australian law. We are, of course, flexible with our international customers and will work with you closely to solve any issues.
What do I need to do to return a product?
Please contact us at info@lotusmagic.com so we can talk to you about the reason for the return and we know it’s on the way back. That way we can keep an eye out for its return.
You will need to include a note with the original order number and a description of the fault or reason for the return. Then please send any returned items to the address below. We recommend a trackable means of shipment for your protection.
Shipping for returns?
We always pay return shipping if an item is faulty, wrongly described or is different to the images on the website. Please make sure you contact us if there is an issue with the actual product. We will require a photo or two as evidence.
Credit for returns?
Credits will be issued as a refund or exchange. Refunds on faulty products will also include the return postage for you. We would never let you be out of pocket for any genuine issues.
Where do items need to be returned?
Once you have contacted us and received guidance on your return, you can post the item to:
LotusMagic
PO Box 2908
Bowral NSW 2576 Australia